Returns & Exchanges

At SANSI Lighting, we stand behind our innovative LED technology and offer a 30-day satisfaction guarantee on all purchases. If your lighting solution doesn't perfectly illuminate your space, we are here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the LED products in their original packaging, including all mounting hardware, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at the designated carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund back to the original payment method within 5 to 7 business days.